Shipping Policy

Where is my order?

Once your order has dispatched, you will receive a Shipping Confirmation email which will have the name of the courier company via which your order has been dispatched along with the Tracking ID that you can use to track you order at every step as it reaches you.

If you have received your Order Confirmation email already, you can track it right here.

If your order has reached your city, it should reach you very soon. You will most likely receive an ‘Out for Delivery’ update from the Courier Company.

Sometimes, there can be a delay in the delivery due to unavoidable circumstances which include:

Network issues
Unexpected weather conditions
Riots, etc.
Unlocatable or Incomplete address (In such cases, it would be advisable for you to contact the courier company and let them know of your complete address or any landmarks to easily trace your address.)

What does "ships within 24 hours" mean?

In a nutshell, ships within 24 hours basically means that your product will be shipped out or dispatched from our warehouse within 24 hours after placing the order. (We hope that it happens a lot faster than it takes for you to finish reading this answer.) :)

What it does not mean:

A lot of our customers assume that it means their order will get delivered to them within 24 hours, but that’s not what it means. For an order to reach you, it can take anywhere up to 3-4 business days, depending on which part of India you are placing an order from.

Most of the products are readily available at our warehouse and once we receive your order, we dispatch it out at the earliest, either on the same day or the next working day depending on when you’ve placed your order..

All orders placed with us before 2pm for which we have stocks readily available, are dispatched on the same day!!

Is next day delivery possible?

Unfortunately, we don’t have overnight shipping options yet. Our warehouse is only in Dehradun so for any parcel to reach in a day, to anywhere in the South, East or West is a bit difficult. However, if your delivery address is anywhere in the North or any Metro city, the delivery should take place within 1-2 days.

So if you’re from the North or from a Metro City, we’d request you to wait just another day, and we’ll have your order delivered as quickly as possible.

If you’re in Dehradun, you can pick up your order from our Retail stores located at Rajpur Road, Racecourse, Guru Gobind Singh Chowk & GMS Road, Dehradun. If you’re in a hurry, just make sure you let us know you’ll be picking up your order so that we don’t end up shipping it out.

Why is my order not shipped yet?

If you've just placed an order, we'd request you to give us 24 hours to ship your product from our location. We'd need to pick out your product from a large selection, pack it in a secure box along with your invoice and hand it over to the courier company. Typically, all orders placed before 2PM on our website, on a weekday, are shipped out the same day. So if you haven't received an email confirming that your order has been shipped, we'd request you to give us at least 24 hours to ship the order.

If you still haven't received confirmation even after 24 hours, this could happen for multiple reasons:

1.Product not readily available: Any product page with the message “Ships within 24hrs” indicates that the product is readily available at our warehouse for us to dispatch within a day. But if the product is not readily available at our warehouse, the product will take a few days or longer. Mostly because it’ll have to be arranged.

If the product you’ve ordered has a longer (more than 3-4 business days) delivery timeline then its mainly because we will take a few days to arrange for the product from the brands.